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Frequently Asked Questions Frequently Asked Questions

Ordering

1.1 How can I place an order with Harvington Garden & Leisure Ltd?
Website & Telephone; Harvington Garden & Leisure Ltd prefer orders via our website checkout system to ensure accurate & prompt order processing, however we are more than happy to accept your order via telephone on 01562 777 255.

1.2 What payment methods do you accept?
UK Customers
We accept most major credit & debit cards including VISA, VISA DEBIT, DELTA, ELECTRON, MASTERCARD, MAESTRO, SOLO for both online & telephone orders. Bank Transfers can also be arranged upon request for both telephone orders & online.
Cash Upon Collection is welcomed.

International (non-UK)
We accept orders & can ship all over the world. All international orders can be paid for via Bank/Wire transfer or Credit/Debit card. Each international order is verified by our sales staff & then we can email you the required information allowing you to make secure online card payment or issue a Bank Transfer to us.

1.3 Are there surcharges for certain payment methods?
No surcharges apply to online orders.

1.4 What is the order cut-off time?
We dispatch orders during every working day excluding (Bank/National Holidays). Our aim is to dispatch all orders within 24-48 hours.

1.5 Can I cancel an order?
You have till the end of the same working day of placing the order to cancel or amend it. Cancellations or amendments can be requested via email or telephone. [Orders placed on weekends have till end of Monday] Once this time passes your order will be subject to the returns policy, and any requests for cancellation will have to be done via RMA processing.


Delivery

2.1 Ive placed an order, when will it be dispatched?
All orders are dispatched in 1 or 2 working days, this is subject to us receiving a cleared payment & that all goods in your order were in stock on the day of ordering.

2.2 How am I notified of order updates?
Harvington Garden & Leisure Ltd will always update customers via automated emails when a order is received & also when an order is dispatched.

2.3 I choose a delivery service that should have a tracking number, how can I get this information?
Harvington Garden & Leisure Ltd will automatically add tracking information to your order status emails when your goods are dispatched.

2.4 Can I collect my order?
Of course, we welcome collections for all the items we advertise online, call, email or order online to arrange.

2.5 Can I obtain more information regarding deliveries?
Yes. Please see our Delivery & Returns information page for further information.


Returns

3.1 How do I return an item that I ordered?
Please see our Delivery & Returns information page for further information.
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Sunset Bar set
Sunset Bar set
150.00 (inc VAT) / 150.00 (exc VAT)
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Email: sales@harvingtonleisure.co.uk

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Harvington Garden & Leisure LTD
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