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Delivery & Returns Delivery & Returns
Delivery

Harvington Garden & Leisure Ltd offer delivery throughout the United Kingdom, we use a combination of delivery services & couriers to ensure we offer a reliable and consistent service to our customers ordering online.

Harvington Garden & Leisure Ltd now operates very closely with our suppliers & we receive updates to stock levels & pricing daily, thus ensuring we keep our pricing as competitive as possible.

Customers can be sure to receive order confirmation emails after placing an order to confirm the goods ordered. A further email is also sent once goods are dispatched, tracking reference(s) will be provided if applicable.

All delivery charges are based upon weight. The checkout system will automatically make delivery selection easier by only showing services compatible with your basket total.

In some instances your order may be delayed due to uncontrollable circumstances, we will keep our customers informed as soon as possible of any issues that may arise.

Returns

Items damaged in during delivery

If any items were damaged in transit, we ask that you report it to us within 3 working days. If the items are visibly damaged on receipt, it's compulsary to sign the carrier's delivery note accordingly & mention this to the courier. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our offices, we'll issue a replacement or refund for value of the goods returned. In this circumstance and for a genuine claim, Harvington Garden & Leisure Ltd will reimburse the return postal cost or the original postage premium paid, whichever is the lesser amount.

Items Faulty on Arrival

If your items are faulty on arrival, you have 14 days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or refund for the value of the goods.

We test returned items, and if a returned item is found NOT to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage, if you wish a refund can still be provided, however a strict 15% restocking & administration fee will be deducted from refund value. In this circumstance and for a genuine refund claim, Harvington Garden & Leisure Ltd will reimburse the return postal cost or the original postage premium paid, whichever is the lesser amount.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's more than 14 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. For all customers all warranty repairs after 14 days of receipt are referred directly to the manufacturer (unless otherwise stated).

Certain manufacturers will defer the client back to the reseller, Harvington Garden & Leisure Ltd. In this case Harvington Garden & Leisure Ltd will gladly support warranty claim, however the customer will be liable for any return postal costs incurred for arranging the repair/replacement goods with the manufacturer.

Refurbished & Clearance

Refurbished & clearance product lines are sold with 30 calendar days warranty only, and therefore any claims under the warranty after 30 days of receipt will not be accepted.

Incorrectly ordered & unwanted items

If you incorrectly ordered something or simply changed your mind after receiving the goods (excluding clearance/refurbished), we will be happy to accept return of the goods. However a strict 15% restocking & administration fee will be deducted from refund value. Goods returned will be at the customers expense & Harvington Garden & Leisure Ltd do not refund postage or delivery costs in any circumstance.

How to return

You are required to contact Harvington Garden & Leisure Ltd as quickly as possible for any queries regarding returns & warranties. We will assess the situation & if your claim is valid a RMA number will be issued via email to you & instructions on how & where to return your goods to. Returns are not accepted if a RMA has not been issued first.

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Sunset Bar set
Sunset Bar set
150.00 (inc VAT) / 150.00 (exc VAT)
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